Revocation Information for the Consumer
Right of Revocation

You may declare the revocation of your contractual statement in writing (e.g. letter, email) or – if the items were received before the deadline expires - by returning the merchandise within a period of one month. The revocation does not have to state any reasons. We will send this revocation instruction to you again in written form. The revocation period commences following the receipt of this revocation instruction in text form, but not before receipt of merchandise by the recipient (or not before the delivery of a partial shipment) and not before fulfilment of our informational obligations according to § 246 paragraph 2 of the German Civil Code in combination with § 1 paragraphs 1, 2 and 4 of the German Civil Code Freedom of Information Law as well as our obligations according to § 312e paragraph 1 phrase 1 of the German Civil Code in combination with § 3 German Civil Code Freedom of Information Law. The time-limit shall be deemed to be observed by the timely dispatch of the declaration of revocation or the return shipment.

The revocation is to be addressed to:
Tonfan Musikinstrumente & Zubehör
Owner: Jörg Böckel
Anger 18
07366 Harra
Fax:  01805 / 33 00 90
Email: Ordercancel@tonfan.de

Effects of revocation
In the event of a valid revocation, any services or products received, and any profits derived there from, such as interest, must be returned. In the event that you are unable to return the services or products received partially or in their entirety, or in the event that the item is in a deteriorated state, you are liable to pay compensation to us accordingly. This is not valid for the return of goods when the deterioration of the item is a result of testing it out, for example, as it would have been possible to test at a store location. You do not have to pay compensation for deteriorations from the commencement of using the items according to regulations. Items which can be shipped via parcel are to be returned at our risk. You must bear the return costs for items for which the price does not exceed 40 Euro or, for an item for which you have neither paid in full or in part as contractually agreed upon and the price exceeds 40 Euro. Otherwise, the return shipment is free of charge only within Germany. Items which cannot be shipped by parcel will be picked up at your location. All reimbursement conditions must be fulfilled within 30 days. The time limit begins for you when you send us your revocation statement or the item. For us it begins at the time we receive the item.
Exemptions for the right of revocation

The right of revocation is null when:
1. the delivery of items through distance contracts which have been custom made for the Customer or which cannot be sent back due to their constitution or which are perishable or have surpassed their expiry date.

2. the delivery of audio or video recordings or software acquired through distance contracts, in as far as the delivered goods have been opened by the consumer,

3. the delivery of newspapers, periodicals or magazines acquired through distance contracts unless the consumer has revoked his contractual statement by telephone,

4. bulk stock and wear and tear items (such as strings, sticks, drumheads, cords, picks, reeds),

5. Items which cannot be accepted as returns for hygienic reasons, such as harmonicas

Moreover, showroom models (display pieces) or used items, which are labelled as a “return” and/or “on sale”, are exempt from the one month money back guarantee.
General Information
1. Please avoid damaging or soiling the item. We ask that you return the item in its original packaging, if possible. Please also include all accessories and packaging components. Use protective packaging if necessary. If you no longer have the original packaging, please ensure that the items are adequately packaged to protect against damage during shipping.

2. Please do not return items as COD. Instead, send them in an insured parcel and retain your receipt. If requested, we will reimburse the shipping costs in advance in as far as you are not liable to pay for them yourself.

3. Please note that clauses 1 and 2 are not prerequisites to exercise your right of revocation.

End of the Right to Revocation